Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

1, Refund or Replacement

For products requiring installation, returns shall be eligible only when such products are installed by the brands authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a refund/replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not  diagnosed within 10 days of delivery or Installation wherever
applicable, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided

Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes

a. product undelivered          b. product/accessories missing               c. wrong product/accessories delivered

2, 7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Non-Returnable - Some items is non-returnable due to hygiene and personal wellness.In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.

3, 7 Days Service Center Replacement/Repair only

Brand assistance for device related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand authorized service centre for more detail . Please note that budjetshopping.com is an online marketplace and the final decision on replacement of defective device rests with the seller/brand. Authorized Service partner Locator for Brands

For any other issues with the product, you may contact budjetshopping.com - budjetshopping.com 24×7 Customer Care

4, General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
3. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
4. For products where installation is provided by budjetshopping.com service partners, do not open the product packaging by yourself. budjetshopping.com authorised personnel shall help in unboxing and installation of the product.
5. For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.'

budjetshopping.com holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken bybudjetshopping.com authorized representative.